Frequently Asked Questions (FAQ)
1. What products do you sell?
At Fairecom, we offer a wide range of high-quality products across three main categories: Beauty, Health, and Home Accessories. Whether you’re looking for the latest beauty essentials, health products, or stylish home accessories, we’ve got something for everyone. Browse our full selection online to find your perfect products.
2. Do you offer free delivery?
We offer free standard delivery on orders over £100 to most UK locations. Delivery fees are calculated at checkout for orders under this amount or for expedited shipping options.
3. How long will my order take to arrive?
We aim to dispatch all orders within 2-5 business days. Standard UK delivery usually takes between 2 and 4 working days. Expedited delivery options are available if you need your order sooner.
4. How can I track my order?
Once your order has been dispatched, you’ll receive a tracking number via email. You can use this number to track the progress of your delivery on the [courier service] website.
5. Can I change or cancel my order?
We aim to process orders quickly, but if you need to make a change or cancel, please contact our customer service team as soon as possible. We cannot modify or cancel orders that have already been dispatched.
6. How can I return an item?
We hope you love your purchase, but if for any reason you’re not completely satisfied, we offer a 7-day return policy. Please ensure the product is unused and in its original packaging. For more details, please visit our returns page.
7. Do you accept international orders?
Currently, we only ship to addresses within the UK. However, we’re working on expanding our delivery options, so stay tuned for future updates on international shipping.
8. What payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, and American Express. We also support payments via PayPal for your convenience.
9. Is it safe to shop on Fairecom.co.uk?
Yes, absolutely! Your privacy and security are our top priority. We use SSL encryption to protect your personal and payment information, and our payment processor is fully secure.
10. How can I contact customer service?
If you have any questions, concerns, or feedback, our friendly customer service team is here to help. You can contact us via email at support@fairecom.co.uk or by phone . Alternatively, you can reach out through our live chat feature during business hours.
11. Do you offer gift cards?
Yes, we offer gift cards in denominations of £30, £50, and £100. They’re the perfect present for anyone who loves [insert product categories]. Gift cards can be purchased directly from our website.
12. Can I get a discount on my first order?
We love to treat our new customers! Sign up for our newsletter to receive 15% off your first order, along with exclusive offers and updates.
13. Do you offer any loyalty programs?
Yes! Our loyalty program allows you to earn points on every purchase, which can be redeemed for discounts on future orders. Learn more about how to join our program by visiting our Loyalty Program page.
14. Are your products eco-friendly?
We’re committed to sustainability and offering products that are kind to the planet. Many of our products are eco-friendly, and we work with suppliers who share our commitment to reducing environmental impact. Look for our eco-friendly labels on product pages for more information.